UPSKILLING OF STAFF

Let me start by expressing my sadness and shock at the service i got from Multichoice, so i woke up today to get on with my day all of a sudden there is an error code displayed on the tv, advising me my account is in arrears, i should dial a number on my cellphone to clear the error and it should be sorted after 15 min. i actually made the transfer on the 19th March 2016, the payment reflected and i went to the next option to call the contact centre to get clarity.<br> I put a call through to the contact centre and the agent who assisted me was of no help and was even more clueless till my airtime ran out and then i went to the multi choice service centre to get clarity. my day just got worse and the 1st assistant didn't want to help and i went to the 2nd agent who passed me off to his supervisor/ manager who advised me that i made a duplicate payment in July 2015 but the system was offline and Multichoice reversed the 2nd payment as they though it was a duplicate payment.unfortunately they only picked up today, March 31st 2016, that i am actually in arrears for R468.00 and as a family we have been with multi choice since 1993, multichoice service levels have dropped drastically.