Upsize is a scheme. ***

This has been the worse of them all and I am not surprised. My mom has an account with them and they promised an upsize last month. To my surprise month she is left with a bill of a thousand rand.

I have explained timeously that this was not an upgrade that was manually done but that of the upsize and they do not want to credit the account with R405.

The upgrade was made on the 16th according to them and they never stopped the upgrade 24 hours later if manually done especially expecting payment. they let it run until 8th of December.

Now am liaising with individuals who hide behind company email, telling me about terms and conditions that a pensioner should have read.

They not interest neither undertake the fact that their system failed to suspend premium after the prorate not paid if that was not an Upsize deal.

I called in paid R600 and odd for Compact, now they suspend the viewing after being paid.

Dealt with CR - Customer Retention <***>, instead of retaining a client they pushing us away *** is not working *** is not working

it seems like nothing is working.