Upset MultiChoice customer

I am sick and tired of MultiChoice taking its customers for granted and being dishonest with their services.. I had called in on the 12 November 2024 bcz i wake up to my channels being disconnected,the reason i was given was someone from (MultiChoice had activated an exprora on my account which I don't have, i then ask for a repost as to who and why the payment i made was allocated to that then i was promised that I will get a call back and that my channels will be back on after 30min of which i was fine with it and asked to be transferred to the internet side as i wanted to do a top up. The lady said it will be better to do un upgrade than a top up which will save me money and i agreed then she asked why my channels were blocked as i explained how i made a shop payment when they didn't debit my account on time Running away from being disconnected then she said was unblocking my channels and refunding the money that was paid to the explora that i don't have and my channels were ok today the 14 th nov 24 my channels are blocked again bcz the money was allocated to my pro rata upgrade and the agent (Lerato) put me on hold for over 25min when I asked to speak to supervisor or the lady that was doing the upgrade 🥵🤢😡😠Why i we being abused my MultiChoice? Why do i have to make calls every second day with no regards to my airtime? Why are the agent so rude and unprofessional? Now my calls are not going through