Upset, irate, frustrated

Hi It’s December 7 and it’s hardly been a week and I am back here again. I had thought that the issues i have had with Dstv for the past 2 months have been finally resolved. I actually can’t quantify how much money I have spent on calling the DSTV call Centre and driving from Walkerville to the main branch in Randburg. At 17:37 I called Dstv with what I thought was a minor error and I got through to Nqobile. I told her that my remote was not pausing or rewinding etc. She didn’t understand and asked to put me on hold so she can get help after holding on for a good 10min we got cut off. At this stage the service was no longer active and now I have an error E16-4. I call back and I got through to Deferenda who was very helpful and explained that what needed to be activated was PVR functionality. But she couldn’t reactivate the service because the system couldn’t pick up what package I was on. We have no idea how Nqobile removed me from the system, BUT this which we have be linked onto the system again, which required a different person to do it. I sit here now with an even bigger problem and technical error which will probably require an installer that means another R450 I would need to folk out. I was told we would belinked and service would resume in 10-15 min, that was @ 18:10 it’s now 19:00.

I have no idea why we pay R940 a month and continuously subject ourselves to such shocking service.

Atleast have the decency to call back. Very frustrated customer.

Khanyi M