SS
Sachin S
1 reviews | Active since Jan 2019
30 Mar 2020, 19:29
Upset DSTV User
All I want to do is to activate the North Indian package to my current package. I tried DSTV Online, I tried from my phone and laptop, tried messaging services such as *120*68584# and tried your bot with no luck. I cannot see no option to activate that package. I need to speak to someone, I tried calling the *** and there is no option to assist me nor is there someone that I can speak to. I also noticed that an access fee was added to my account, I need clarity on this. Can someone assist or guide me through the process. Urgent help required.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 21:52Hi Sachin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 21:52
Official
Hi Sachin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 23:11Dear Sachin,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, you may not have been assisted to your satisfaction. As per your request though, we have activated the Indian add-on package. In order to have immediate access though, it does requires a payment of R 113,10, which includes the pro-rata charge for it as well as your BoxOffice charges. Then from the 02-04-2020, R1074,00 will be due.
With regards to the access fee that was charged, this was the charge for your PVR functions, that allows for rewind, pause and play as well as your ability to access CatchUp and BoxOffice. Our records show that you have chosen to disconnect these functions as of 02-04-2020.
We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, you may not have been assisted to your satisfaction. As per your request though, we have activated the Indian add-on package. In order to have immediate access though, it does requires a payment of R 113,10, which includes the pro-rata charge for it as well as your BoxOffice charges. Then from the 02-04-2020, R1074,00 will be due.
With regards to the access fee that was charged, this was the charge for your PVR functions, that allows for rewind, pause and play as well as your ability to access CatchUp and BoxOffice. Our records show that you have chosen to disconnect these functions as of 02-04-2020.
We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 23:11
Official
Dear Sachin,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, you may not have been assisted to your satisfaction. As per your request though, we have activated the Indian add-on package. In order to have immediate access though, it does requires a payment of R 113,10, which includes the pro-rata charge for it as well as your BoxOffice charges. Then from the 02-04-2020, R1074,00 will be due.
With regards to the access fee that was charged, this was the charge for your PVR functions, that allows for rewind, pause and play as well as your ability to access CatchUp and BoxOffice. Our records show that you have chosen to disconnect these functions as of 02-04-2020.
We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes on all platforms, you may not have been assisted to your satisfaction. As per your request though, we have activated the Indian add-on package. In order to have immediate access though, it does requires a payment of R 113,10, which includes the pro-rata charge for it as well as your BoxOffice charges. Then from the 02-04-2020, R1074,00 will be due.
With regards to the access fee that was charged, this was the charge for your PVR functions, that allows for rewind, pause and play as well as your ability to access CatchUp and BoxOffice. Our records show that you have chosen to disconnect these functions as of 02-04-2020.
We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
SS
Sachin S's updateReviewer Update
02 Apr 2020, 09:56Why is there an access fee? I never paid for an access fee all these years to watch box office, catch up etc. I have deactivated the access fee and now my catch up is not working. DSTV, don't be ******, send me a full breakdown of the access fee costs that I was paying over the years for this service. I read up on access fee and my understanding was that for additional decoders at my house. GET SOMEONE TO SORT THIS OUT NOW!!!!! or have the decency of calling me and explaining. I am tired of talking to bots. Wake up and provide proper services to your clients.
SS
Sachin S's update02 Apr 2020, 09:56
Reviewer Update
Why is there an access fee? I never paid for an access fee all these years to watch box office, catch up etc. I have deactivated the access fee and now my catch up is not working. DSTV, don't be ******, send me a full breakdown of the access fee costs that I was paying over the years for this service. I read up on access fee and my understanding was that for additional decoders at my house. GET SOMEONE TO SORT THIS OUT NOW!!!!! or have the decency of calling me and explaining. I am tired of talking to bots. Wake up and provide proper services to your clients.
SS
Sachin S's updateReviewer Update
02 Apr 2020, 13:39Still await feedback
SS
Sachin S's update02 Apr 2020, 13:39
Reviewer Update
Still await feedback