Upset, disappointed customer

Multichoice is so bad news. I've been trying to downgrade from the end of April and still no luck. This is the 2nd month I am doing that. Their agents are so *********** , way beyond words. Only 1%know what they are doing.The airtime I've used calling them is the equivalent to a family subscription . I called on Thursday for the umpteenth time to schedule a downgrade but by the look of things it was not scheduled because I was on a 20 minute call with them only to be told the downgrade has been scheduled like I have been told last month, during this month but not happening. If it was it would have popped up the minute I asked. I wish I could cancel but then it will be unfair to the rest of the family.