Upset and irritated customer

Its been a long 3week wait. No customer service agent could assist. No one answers Query via mail was always escalated aithout any resolution Agent said i would get a free installation to another tv in my home. However this wasnt the case when the installer came through today. Said i do not get anyrhing free from this package. Used the homes previous cabling and kept the new cabling meant for me assuning for a private job to make extra money. Been trying to call the call centre and still no reaponse . So this means i will hVe to drive to Randburg which is 45km from where i reside as i ordered the price lock package and dstv catchup is not viewable. This was one of my worst experiences and is torally unacceptable as this is putrid service from a reputable service provider.