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AMUKELANI N

1 reviews | Active since Sept 2020

01 Sept 2020, 11:57

UPSET AND ANGRY

I PAID MY MONTHLY SUBCRIPTION ON FRIDAY THE 28/08/2020 MORNING USING MY FNB APP AS ALWAYS, ON SATERDAY WHEN I WAKEUP MY TV WAS BLOCKED I COULD NOT WATCH TV THE WHOLE WEEKEND YESTERDAY I CALLED DSTV AND ASKED WHAT WAS GOING ON I WAS TOLD I OWE R38 FOR WHAT I DONT KNOW AND UP UNTIL TODAY I STILL CANT WATCH TV I' AM SO UPSET WITH THIS TREATMENT REALLY I HAVE NEVER SKIPPED A PAYMENT MY CUSTOMER NUMBER IS ***8 OR ELSE REFUND MY R299 THAT I PAID ON FRIDAY

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Sept 2020, 12:24
Official
Hi Amukelani, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Sept 2020, 19:48
Official
Dear Amukelani,

Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness

As per telecom, please expect an email to which you can reply with the proof of payment. Once this has been received, we'll be able to allocate your payment to your account and reconcile it. 

Kind regards,
Dstv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2020, 11:35
Official
Hi Amukelani, 

We hope your experience as our customer was improved the second time around, but we want to know for sure. 

Please take a few minutes to review the service given by clicking on this link: 
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
 Kind regards,
Dstv: Hello Peter Team

Best regards,