MF
Montana F
1 reviews | Active since Jul 2020
06 Jan 2022, 12:06
UPSAD CUSTOMER
IM EXPERIANCING SAME PROBLEM SINCE END OF NOVEMBER I PAID MULTICHOICE R350 for family package sadly the whole of December we been watching easy view not family package they can also check.... today i got an sms i must pay 372 hello for what guys becuase we can only watch easy view which package im paying for......please i need to resolve this its irritates me they owe me from last month
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
06 Jan 2022, 13:07Hi Montana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Jan 2022, 13:07
Official
Hi Montana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MF
Montana F's updateReviewer Update
06 Jan 2022, 13:34iM NOT GOING TO PAY 372 FOR EASY VIEW .........PLEASE FIX THIS MATTER I NEED REFUND FROM LAST MONTH.....AN TO MAKE THINGS SIMPLE I WILL CONTINUE WITH EASY VIEW .
MF
Montana F's update06 Jan 2022, 13:34
Reviewer Update
iM NOT GOING TO PAY 372 FOR EASY VIEW .........PLEASE FIX THIS MATTER I NEED REFUND FROM LAST MONTH.....AN TO MAKE THINGS SIMPLE I WILL CONTINUE WITH EASY VIEW .
DStv (MultiChoice)'s replyOfficial
07 Jan 2022, 11:28Hi Montana,
Kindly note that you called on the 7\12\2021 to reconnect both decoders after paying R250.00. The agent you spoke to advised you to make an additional payment for the other decoder that is on Essy View.
Our records show that you paid R30.00 on the 9\12\2021.
Our system shows that both decoders were active in December as follows:
- Decoder: U*** - *** - DStv Family
- Decoder: S*** - *** - DStv Easy View
Both decoders are currently inactive due to non-payment. A payment of R362.43 is required to activate both decoders.
Kind regards,
DStv: Hello Peter Team
Kindly note that you called on the 7\12\2021 to reconnect both decoders after paying R250.00. The agent you spoke to advised you to make an additional payment for the other decoder that is on Essy View.
Our records show that you paid R30.00 on the 9\12\2021.
Our system shows that both decoders were active in December as follows:
- Decoder: U*** - *** - DStv Family
- Decoder: S*** - *** - DStv Easy View
Both decoders are currently inactive due to non-payment. A payment of R362.43 is required to activate both decoders.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2022, 11:28
Official
Hi Montana,
Kindly note that you called on the 7\12\2021 to reconnect both decoders after paying R250.00. The agent you spoke to advised you to make an additional payment for the other decoder that is on Essy View.
Our records show that you paid R30.00 on the 9\12\2021.
Our system shows that both decoders were active in December as follows:
- Decoder: U*** - *** - DStv Family
- Decoder: S*** - *** - DStv Easy View
Both decoders are currently inactive due to non-payment. A payment of R362.43 is required to activate both decoders.
Kind regards,
DStv: Hello Peter Team
Kindly note that you called on the 7\12\2021 to reconnect both decoders after paying R250.00. The agent you spoke to advised you to make an additional payment for the other decoder that is on Essy View.
Our records show that you paid R30.00 on the 9\12\2021.
Our system shows that both decoders were active in December as follows:
- Decoder: U*** - *** - DStv Family
- Decoder: S*** - *** - DStv Easy View
Both decoders are currently inactive due to non-payment. A payment of R362.43 is required to activate both decoders.
Kind regards,
DStv: Hello Peter Team
Best regards,
MF
Montana F's updateReviewer Update
10 Jan 2022, 12:28I have been using SO***5 - *** NOT ***
That why when I sent my request I said I want to upgrade from easy view to family then i was told to pay that amount even if u check from your side there's only one box that is been working and i complain so many times via watsup but my problem was never been resolved, I was not even aware that Im billed for two boxes because i know Im only using one not both,
please resolve the matter, December i paid money for family package but it was never working we were still on easy view,
Still want to pay for *** , so Im expecting to be billed for one box not two also please i need a refund for December because we have never had those family channels ,
That why when I sent my request I said I want to upgrade from easy view to family then i was told to pay that amount even if u check from your side there's only one box that is been working and i complain so many times via watsup but my problem was never been resolved, I was not even aware that Im billed for two boxes because i know Im only using one not both,
please resolve the matter, December i paid money for family package but it was never working we were still on easy view,
Still want to pay for *** , so Im expecting to be billed for one box not two also please i need a refund for December because we have never had those family channels ,
MF
Montana F's update10 Jan 2022, 12:28
Reviewer Update
I have been using SO***5 - *** NOT ***
That why when I sent my request I said I want to upgrade from easy view to family then i was told to pay that amount even if u check from your side there's only one box that is been working and i complain so many times via watsup but my problem was never been resolved, I was not even aware that Im billed for two boxes because i know Im only using one not both,
please resolve the matter, December i paid money for family package but it was never working we were still on easy view,
Still want to pay for *** , so Im expecting to be billed for one box not two also please i need a refund for December because we have never had those family channels ,
That why when I sent my request I said I want to upgrade from easy view to family then i was told to pay that amount even if u check from your side there's only one box that is been working and i complain so many times via watsup but my problem was never been resolved, I was not even aware that Im billed for two boxes because i know Im only using one not both,
please resolve the matter, December i paid money for family package but it was never working we were still on easy view,
Still want to pay for *** , so Im expecting to be billed for one box not two also please i need a refund for December because we have never had those family channels ,
MF
Montana F's updateReviewer Update
11 Jan 2022, 09:48STILL NO REPLY.......
MF
Montana F's update11 Jan 2022, 09:48
Reviewer Update
STILL NO REPLY.......