Upnormal Billing

On the 11 feb 2015 i wrote a complain regarding the billing on my account. Multichoice responded and apologies for the inconvenience. They even confirmed that my account has been adjusted to reflect the correct balance, and according to their records my next payment is due on the 15 feb 2015. On the 13 feb 2015 my service's were suspended again. i called multichoice. i was told to pay again the reconnection fee. The consultant then realized that i was overcharged R100 of reconnection fee. She said she will ensure that she reverse the two reconnection that i was charged and she will send the account to her supervisor. Till today my account is not fixed. i paid subscription fee and the connection fee for the month. Please help.