Upgrading with my approval

I send an email to dstv on the Thu 2015-12-10 04:17 PM to enquire if i were to upgrade how much would it cost me and i clarified that an upgrade should not take place until i get the prices. Then a call was made to my son instead of me the same day he was advised that we need to pay R516 upfront.Then a colleague at work call DSTV the upgrade was done without payment being required up front. I then send another email on the Thu 2015-12-17 11:19 AM to ask about the inconsistence and i requested a call back from DSTV to get an explaination and mind u , i did mention before that i need to know how much will it cost for an upgrade. On the 17th Dec i see that we can view other channels on DSTV NOT ALL BUT some CHANNELS so i thought maybe its a special that they have for the festive season only to get an email send to me on the Thu 2015-12-17 02:33 PM that an upgrade has been done. I REFUSE TO PAY for the Upgrade as i did specify that I want a call to get the amount that i need to pay before the Upgrade takes place. I want this sorted out today. In future people need to read our emails before the action.<br> <br> I will say this again that you guys are not consistent.