Upgrading to explora 24 month contract

I first inquired about the Explora 24 month contract on the 18 of June. I was told they have to log it and I will be contacted within 48 hours. I was indeed contacted within 48 hours on the 20 June. I confirmed what package I wanted and I was offered a installation package of R1100 as well. I initially declined the installation package. I was told they have to do a credit check for the additional R150 that I will be paying per month, this is now after I have been a multichoice customer for the last 6 years.They said they will get back to me within 48 hours. On the 24 I made and inquiry as I have received no feedback, this was escalated as you cannot speak to the department that handles this directly. On the 25th I have received no feedback and called again and the on the 26th I called again and e-mailed and contacted via facebook. I was then contacted the 27th with no answer still. I wanted to add the installation package, that just caused more confusion. I was contacted on the 29 and 30 both times with no answer as to wether the contract is approved. On both occasions I tried adding the installation package and every time there was more confusion. I need this resolved