AW
Alan W
1 reviews | Active since Apr 2011
28 Jul 2015, 19:38
Upgrading is easy, downgrading impossible
I recently upgraded my package for a month. I asked for a scheduled downgrade to my old package at the end of the billing period as I was told I cant do that before then (a ploy I think). I phoned the day before my billing day to confirm the downgrade. It was confirmed and I was told not to worry. The downgrade never happened. I phoned and was told that there was no downgrade scheduled. I asked for it to be done. <br> <br> My experience is (from the last 3 upgrades) that DSTV makes it very easy to upgrade, but as difficult as possible to downgrade. I think it is a way of taking your money and making it difficult to get back. <br> <br> I dont trust that I will be correctly billed this month either. I bet the take the full price of the premium package - even though I scheduled the downgrade a month back and phoned to check. <br> <br> I hate dealing with DSTV.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Jul 2015, 11:25Hello Principle,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We confirm that according to our records, your service has been successfully downgraded to DStv Compact Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We confirm that according to our records, your service has been successfully downgraded to DStv Compact Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply31 Jul 2015, 11:25
Official
Hello Principle,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We confirm that according to our records, your service has been successfully downgraded to DStv Compact Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We confirm that according to our records, your service has been successfully downgraded to DStv Compact Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,