LK
Lee K
1 reviews | Active since Oct 2015
07 Oct 2015, 13:04
Upgrading!!!
I can not select a rating!! Thank you Multichoice...for nothing! My dual view PVR is faulty and now I need to upgrade to an Explorer!!!! How ridiculous, not catering for people who cannot afford the latest technology Shame on you! (Ticket 2105 07/10/2015)
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Oct 2015, 09:32Hello Babemom,
We apologise for the delayed response.
MultiChoice will not be able to repair the SD PVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We will also not be able to continue to support the software on these decoders.
When your SD PVR was first released, we only had a handful of channels on DStv - there are now over 100. Your SD PVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups.
Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SD PVR decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
As your decoder stopped working, you need to trade it for a newer model decoder at a reduced price from our MultiChoice Walk-in Centres. Please note that if you need an installation upgrade you'll have to carry that expense.
Regards
Dinah
We apologise for the delayed response.
MultiChoice will not be able to repair the SD PVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We will also not be able to continue to support the software on these decoders.
When your SD PVR was first released, we only had a handful of channels on DStv - there are now over 100. Your SD PVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups.
Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SD PVR decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
As your decoder stopped working, you need to trade it for a newer model decoder at a reduced price from our MultiChoice Walk-in Centres. Please note that if you need an installation upgrade you'll have to carry that expense.
Regards
Dinah
Best regards,
DStv (MultiChoice)'s reply19 Oct 2015, 09:32
Official
Hello Babemom,
We apologise for the delayed response.
MultiChoice will not be able to repair the SD PVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We will also not be able to continue to support the software on these decoders.
When your SD PVR was first released, we only had a handful of channels on DStv - there are now over 100. Your SD PVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups.
Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SD PVR decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
As your decoder stopped working, you need to trade it for a newer model decoder at a reduced price from our MultiChoice Walk-in Centres. Please note that if you need an installation upgrade you'll have to carry that expense.
Regards
Dinah
We apologise for the delayed response.
MultiChoice will not be able to repair the SD PVR decoder as the parts are not available any more. These decoders can't cope with the growing number of DStv services on offer, even though they were able to many years ago. We will also not be able to continue to support the software on these decoders.
When your SD PVR was first released, we only had a handful of channels on DStv - there are now over 100. Your SD PVR has reached the stage where it won't be able to cope much longer with the growing number of services. Your decoder may experience missing channels, an incomplete TV guide or even freeze-ups.
Also, we're launching a new satellite at the beginning of 2017, which will position our channels on low and high band frequencies. Unfortunately the SD PVR decoder can only get low band frequencies. This means that customers will lose out on any channels or services made available on high band.
As your decoder stopped working, you need to trade it for a newer model decoder at a reduced price from our MultiChoice Walk-in Centres. Please note that if you need an installation upgrade you'll have to carry that expense.
Regards
Dinah
Best regards,