WB
Wesley B
1 reviews | Active since Oct 2010
27 Feb 2016, 18:59
Upgrades done at 5 on a Saturday afternoon
Can someone explain why DSTV is updating decoders at 5 o clock on a Saturday? Now my decoder does not work. I never asked you guys to upgrade my decoder now its not working. Your update messed my new decoder up. There is a red and orange light after the update now what? I will not replace my decoder because of updates that mess our decoders Up. I suggest u guys resolve this otherwise I will cancel my Dstv. And I'm a well paying customer.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Mar 2016, 08:26Hello wesleybe,
We sincerely apologise for the delayed response and for the inconvenience this has caused.
Our records indicate that you have been assisted, your decoder was swapped and it's working fine.
Furthermore, please note that the multiple environment is complex to operate and to maintain. We are constantly upgrading the software embedded in the relevant decoders in order to improve the quality of the viewing experience.
Hope the above information clarifies. Should you need further assistance, please do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We sincerely apologise for the delayed response and for the inconvenience this has caused.
Our records indicate that you have been assisted, your decoder was swapped and it's working fine.
Furthermore, please note that the multiple environment is complex to operate and to maintain. We are constantly upgrading the software embedded in the relevant decoders in order to improve the quality of the viewing experience.
Hope the above information clarifies. Should you need further assistance, please do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply03 Mar 2016, 08:26
Official
Hello wesleybe,
We sincerely apologise for the delayed response and for the inconvenience this has caused.
Our records indicate that you have been assisted, your decoder was swapped and it's working fine.
Furthermore, please note that the multiple environment is complex to operate and to maintain. We are constantly upgrading the software embedded in the relevant decoders in order to improve the quality of the viewing experience.
Hope the above information clarifies. Should you need further assistance, please do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We sincerely apologise for the delayed response and for the inconvenience this has caused.
Our records indicate that you have been assisted, your decoder was swapped and it's working fine.
Furthermore, please note that the multiple environment is complex to operate and to maintain. We are constantly upgrading the software embedded in the relevant decoders in order to improve the quality of the viewing experience.
Hope the above information clarifies. Should you need further assistance, please do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna