Upgrade/Downgrade conundrum

I'm very disappointed in DSTV. They just can never get a upgrade / downgrades correct. Last night i spend 30min on the phone on my cost to get them to go and listen to my recording and then admit, AGAIN, a fault from their side.

Last year i had this issue - got fedup and boycott DSTV and downgraded and stayed on DSTV ACCESS. In October 2017 i had a similar problem again. I upgraded for the rugby and DSTV auto sets the downgrade to happen on your next debit order date. I get paranoid everytime i do this as i know there will be issues and true as bob, there is. This time around they upgraded me fine, that ALWAYS works, Upgrades when they get more money is no hassle. Then when dt order run comes, they downgraded me to DSTV Compact and not ACCESS. It took me 30min to get that corrected and DSTV to admit after the recording that they are AGAIN at fault.

I mean come on. Rather not offer the service if you have either 1) untrained people, 2) perhaps not the infrastructure to handle this.

DSTV, you have failed me AGAIN and i bet you this is NOT the LAST time. I so wish for SA to get another Sports service provider so i can never make use of your service again.

Now the standard reply will be, "We are so sorry for any inconvenience caused and we will take the matter further.... bla bla bla " Rather with this Standard REPLY go and do something about this actually. Find out the person and cause. As a premium client you have lost me long time ago. I only do upgrades perhaps twice a year so you are already loosing money. You will cause this to be permanent soon and when i decide enough is enough, then you will not EVER get a cent from me again.