Upgraded without request and I suffer for it.

The level of service I've recieved from DSTV customer support is so low, it's sad that there is no other way of keeping my TV on without them. My package was magically upgraded without my knowledge. My information is now missing from the system and needs to be updated. They tell me that the issue is escalated. Now I'm on a call for 2hours. I'm told that the escalations team does not exist, by Shanice and Amy.. Shanice listened to the calls and tells me that I was **** to and that she's sorry. ISSUE NOT RESOLVE STILL.