Upgraded without my consent

I'm on DSTV Compact. Last month I called the Call Centre to enquire on how I could upgrade & find out the amount I would pay. The agent told me that I would have to pay R269 immediately & the next premium would be R779. I decided not to upgrade & dropped the call. To my surprise R809 goes off of my account today. When I called the Call Centre I'm told I upgraded last month & she would have to listen to the call to confirm that I didn't want to upgrade.<br> <br> She puts me on [URL Removed] back after a few minutes later & tells me that she will have to disconnect & reconnect on Compact then she can process the refund or leave my account on a credit & I will get a discount next month.<br> <br> She disconnects me & the call drops. She doesn't call me back & I have to call again. I have to go over the story over again. He reconnects me on Compact & tells me the refund takes 7 to 14 days. He also tells me that their system shows that only R779 was debited & not R809.<br> <br> I have now cancelled the debit order option & will pay cash. I will reverse the debit order & I want to be refunded the R20 for the reversal.