Upgraded without my concern

Good evening

I have a complaint about my account. I downgrade from DStv compact to DStv Access because I was retrenched in April and in August I decided to downgrade. Now today when my debit order went through I'm on premium and a debit order of R1287 .

To be honest I've never upgraded my account to premium but I only found out today that I'm on premium. I'm unemployed and earning UIF Money a debit order of a R1287 with the little I'm getting from my Uif . How am I supposed to survive the month. Reason why I downgrade was affordability. I want to keep to the DStv Access . But I feel betrayed as my money won't be refunded. But I'm forced to appreciate watching premium while even before I never used to own premium.

I feel I was robots I never changed my DStv Access to premium now I have to suffer a loss from the little I'm earning from UIF to pay DStv premium. While my kids go on without food as that was supposed to assist in the house . Truly I'm hurt and our customer support answer my calls but keep quiet and don't answer me when I'm in need of help.

I wish you understood where I'm coming from. Now I can't even pay for my child's school fees because all went to paying DStv.

I didn't want to cancel ❌ the account because as soon as I get a job I want to continue. But what happened today really changed my life in a a big way . I'm forced to take something I didn't apply for. And I noticed it's showing explora I'm not even using explora so why I'm I paying so much .

I've resorted to taking the matter to Hello Peter because I'm deeply hurt . My child's school fees money was ****** out of my hand unfairly.

Disappointed customer and I have proof on my phone about my downgrade so why did I end up with premium. I only have 2 decorders and not explora. Because I can't afford an upgrade at the moment.

Yours sincerely