RR
RENEILWE R
1 reviews | Active since Apr 2013
23 Dec 2015, 13:54
UPGRADED TO COMPACT AND LOST MOST OF MY CHANNELS
I upgraded to compact on the 23.12.2015 as per debit order request but since today I have lost all the channels I had like 191 and the others ,I called the call centre agent they told me its signal problem it will resolve itself even now no one can help me .can someone tell me why should I pay R319 if the service is this bad .who is suppose to help me resolve this matter .am very angry and I want to return to the R99 access view
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DStv (MultiChoice)'s replyOfficial
28 Dec 2015, 13:43Hello dramalepe,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply28 Dec 2015, 13:43
Official
Hello dramalepe,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team