UPGRADE TRAP/**** BY DSTV

It appears that Dstv is trapping/****ming us to upgrade under false pretense that you are going to extra benefits at no extra cost. They are sending pop up info on our tv screens, requesting customers to text "UPGRADE " to upgrade to Compact package and they will give you the Premium channels at no extra cost. Great, I sent that Text multiple times with no response whatsoever to say whether this is for selected customers or there's a certain qualifying criteria. After 2 days I called Dstv they are telling me they do have a promo but they don't know the qualifying criteria and they basically cannot assist any further. Hence, I'm saying people could be trapped or ****med into UPGRADING thinking that texting has qualified them. I had to make a 20 minute call to Dstv just to be told the offer is for a select few whose qualifying criteria is unknown!