Upgrade to Price Lock Explorer Nightmare

<p>I have had dstv now for three months, initially i got the standard decoder, paying the premium package and then heard about the price lock plan.I app**** and was approved.i then received the explorer, had it installed and called customer care to cancel my old decoder and activate the new decoder.At this stage i have already paid for the premium package on my old decoder and was assured that i will only be paying a pro-rata amount difference between the two decoders.This morning i was debited an ammount of over R1600.00,paying for a subscription on my old decoder aswel as the premium for the price lock.i contacted the call centre only to be told that this is the way it is and there is nothing they can do about it.I am now approaching my bank to have the debit order reversed.i want dstv to cancel this entire price lock deal. i have never experienced such bad service in my life.i refuse to pay double on 1 subscription.</p>