1 reviews | Active since Mar 2015
UPGRADE TO PREMIUM WITHOUT MY CONSENT R1816 BILL
Hi,<br> <br> im super ****ed off and totally disgusted with the poor service and lack of assistance.<br> I'm a Compact client for the past few years and i have NO INTENSIONS to upgrade AT ALL, in fact i don't even watch TV its boring. Now you guys claim that i upgraded my subscription from Compact to Premium via the online profile (NO I DID NOT) - the last time i logged into the profile was MORE THAN 2 YEARS AGO and i can't even remember my details anymore!! IM HAPPY WITH COMPACT I DONT HAVE ANY INTEREST IN PREMIUM AT ALL!!<br> <br> Earlier this month i noticed a multi choice debit order going off for R1117 instead of R320. I immediately phoned the bank and reverted this as this does not fall in my budget. Now my bill is sitting at a total of R1816 EVEN AFATER I HAVE PAID my usual R320 this month.<br> <br> I DONT WANT PREMIUM I WANT COMPACT AND NOTHING MORE I NEVER REQUESTED THIS. After spending more than R200 on phone calls to multichoice i still sit with the same **** and 2 weeks without TV.<br> <br> WHY IS THE CLIENT HELD LIABLE FOR A SERVICE HE DID NOT REQUEST, THIS IS YOUR ISSUE SO YOU FIX IT.<br> <br> FIX THIS ****!!! THIS IS PATHETIC.<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the upgrading of service and the amount billed on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns regarding the upgrading of service and the amount billed on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert