1 reviews | Active since Mar 2015
UPGRADE TO PREMIUM WITHOUT MY CONSENT R1816 BILL
Hi,<br> <br> im super ****** off and totally disgusted with the poor service and lack of assistance.<br> I'm a Compact client for the past few years and i have NO INTENSIONS to upgrade AT ALL, in fact i don't even watch TV its boring. Now you guys claim that i upgraded my subscription from Compact to Premium via the online profile (NO I DID NOT) - the last time i logged into the profile was MORE THAN 2 YEARS AGO and i can't even remember my details anymore!! IM HAPPY WITH COMPACT I DONT HAVE ANY INTEREST IN PREMIUM AT ALL!!<br> <br> Earlier this month i noticed a multi choice debit order going off for R1117 instead of R320. I immediately phoned the bank and reverted this as this does not fall in my budget. Now my bill is sitting at a total of R1816 EVEN AFATER I HAVE PAID my usual R320 this month.<br> <br> I DONT WANT PREMIUM I WANT COMPACT AND NOTHING MORE I NEVER REQUESTED THIS. After spending more than R200 on phone calls to multichoice i still sit with the same **** and 2 weeks without TV.<br> <br> WHY IS THE CLIENT HELD LIABLE FOR A SERVICE HE DID NOT REQUEST, THIS IS YOUR ISSUE SO YOU FIX IT.<br> <br> FIX THIS ****!!! THIS IS PATHETIC.<br> <br> Now going to the Third week.<br> Week later still NO feedback at all!!!!.
It is with regret that we learn of the frustration and inconvenience you have experienced with the upgrade of your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further assistance with regards to your complain.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with the upgrade of your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further assistance with regards to your complain.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
