KS
Kubandren S
1 reviews | Active since Jul 2010
15 Apr 2015, 09:38
Upgrade To Explorer seems like it was a Mistake
I went and purchased my Explorer from a Game store, excited as hell to get my new toy home, I connected everything and it was not working, phoned the call centre and asked for advise, was told to go buy a twin whatever extention unit, decided to drive to Multichoice as I was not far and told the lady I live in complex so not sure if we have the dual connection, her words to me was \well if you dont you can return the explorer"I went home steaming that Game never tell me anything extra I needed"
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DStv (MultiChoice)'s replyOfficial
15 Apr 2015, 14:25Hello Madmax24,
Please accept our sincerest apologies for the level of service you have received in regard to the upgrading of your service.
We confirm that according to our records your service is active on the DStv Premium package as requested.
Should you still not receive all channels, please reboot your decoder and insure that you have a twin LNB feed in your apartment.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Please accept our sincerest apologies for the level of service you have received in regard to the upgrading of your service.
We confirm that according to our records your service is active on the DStv Premium package as requested.
Should you still not receive all channels, please reboot your decoder and insure that you have a twin LNB feed in your apartment.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
DStv (MultiChoice)'s reply15 Apr 2015, 14:25
Official
Hello Madmax24,
Please accept our sincerest apologies for the level of service you have received in regard to the upgrading of your service.
We confirm that according to our records your service is active on the DStv Premium package as requested.
Should you still not receive all channels, please reboot your decoder and insure that you have a twin LNB feed in your apartment.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Please accept our sincerest apologies for the level of service you have received in regard to the upgrading of your service.
We confirm that according to our records your service is active on the DStv Premium package as requested.
Should you still not receive all channels, please reboot your decoder and insure that you have a twin LNB feed in your apartment.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert