Upgrade is a Fackgrade

On TV screen fault from DSTV saying we have not made payment I know we have but to be on save side made another payment. Online check shows next payment due end of November.<br> Made an online complaint email and received the following reply (Enquiry Reference Number ***)<br> <br> [We have recently upgraded our customer management system. Along with any new system comes an expectancy for teething problems, especially in the initial stages which is where we are. We must emphasise that we take each customer impact seriously and are giving the issues raised our highest priority.]<br> <br> So quick in sending update offers or program schedules price increases?<br> But cannot send out any warning notice of the billing upgrade.<br> I refuse to waste my time or money resolving this by phone<br> DSTV get your act together and sort this out before we seriously consider cancelling and rather do an Internet upgrade.