Upgrade conflicts

I did an upgrade online a few days before my debit order and it was pending, then my services were suspended without warning and the upgrade was still pending. I had to call about 3 times before the issue gets resolved, the one agent told me that I need to pay about R37 and when I logged in online it wanted me to pay the full amount for premium. I stayed with 3 channels that I have no use for (dish, weather and ss). Only after the third call the issue was resolved, for something that could have simply been resolved online I had to make multiple calls to get it resolved.