EM
Elize M
1 reviews | Active since Jun 2018
10 Mar 2023, 12:03
Upgrade and billing disaster
I changed my Explora to Explora Ultra only to discover I have 2 accounts running. The staff refuse to assist and investigate and to my surprise I activated Premuim on the old Explora via self service and have the my Explora Ultra on Compact plus. The premuim was generated the 28th February which no one has watched considering the installers just changed from old to new. I paid my bill for the new Explora but I’m liable for the premuim subscription made on the 28th Feb I’m cut off on the 10th . Call center agent refers me to the ***** division or a self services center😂 when I been calling in and still find myself without my services and a insane debt🤷🏽♀️
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
10 Mar 2023, 12:08Hi Elize,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Mar 2023, 12:08
Official
Hi Elize,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
EM
Elize M's updateReviewer Update
10 Mar 2023, 12:52Before I get a response because internally your consults don’t want to understand my query. My contract is effective from the 24th Feb day of the installation! Your agent advised on my other device premuim was added the 28th February so how am I liable for this balance brought forward? So premuim is added by a “self service” and from the 28th to date I’m cut off?
EM
Elize M's update10 Mar 2023, 12:52
Reviewer Update
Before I get a response because internally your consults don’t want to understand my query. My contract is effective from the 24th Feb day of the installation! Your agent advised on my other device premuim was added the 28th February so how am I liable for this balance brought forward? So premuim is added by a “self service” and from the 28th to date I’m cut off?
EM
Elize M's updateReviewer Update
11 Mar 2023, 13:13I called the Call Centre AGAIN spoke to 3 different people and still have exactly the same issue. By issuing me a contract that is effective from the 24th February are you not breaching it? The insane thing here is how does my contract get associated with a line that was supposed to be disconnected on the the date of installation. I’m still trying to comprehend how is a package was “linked”on the 28th February will get you cut off. By the 10th March. This is a joke. So I’m assuming you guys will hold me accountable to pay my new contract when I’m not watching it.
EM
Elize M's update11 Mar 2023, 13:13
Reviewer Update
I called the Call Centre AGAIN spoke to 3 different people and still have exactly the same issue. By issuing me a contract that is effective from the 24th February are you not breaching it? The insane thing here is how does my contract get associated with a line that was supposed to be disconnected on the the date of installation. I’m still trying to comprehend how is a package was “linked”on the 28th February will get you cut off. By the 10th March. This is a joke. So I’m assuming you guys will hold me accountable to pay my new contract when I’m not watching it.
EM
Elize M's updateReviewer Update
11 Mar 2023, 18:17*******!! I made payment on my Pricelock for 750 and please explain incorrectly activated? No one was has even called me to address this matter and I don’t think you were reading to understand but to respond. My contract started on the 24th February. You still letting me down By responding here instead of calling.
Why am I cut off and explain payment for what?
Your breaching the contract by cutting my services that’s supposed to be active from the 24th.
You guys won’t rectify this. Seeing I don’t have the services you can collect your device and reimburse me for my payment of 750 and close my account.
Why am I cut off and explain payment for what?
Your breaching the contract by cutting my services that’s supposed to be active from the 24th.
You guys won’t rectify this. Seeing I don’t have the services you can collect your device and reimburse me for my payment of 750 and close my account.
EM
Elize M's update11 Mar 2023, 18:17
Reviewer Update
*******!! I made payment on my Pricelock for 750 and please explain incorrectly activated? No one was has even called me to address this matter and I don’t think you were reading to understand but to respond. My contract started on the 24th February. You still letting me down By responding here instead of calling.
Why am I cut off and explain payment for what?
Your breaching the contract by cutting my services that’s supposed to be active from the 24th.
You guys won’t rectify this. Seeing I don’t have the services you can collect your device and reimburse me for my payment of 750 and close my account.
Why am I cut off and explain payment for what?
Your breaching the contract by cutting my services that’s supposed to be active from the 24th.
You guys won’t rectify this. Seeing I don’t have the services you can collect your device and reimburse me for my payment of 750 and close my account.
EM
Elize M's updateReviewer Update
11 Mar 2023, 18:20I paid on the 31st January for February and in February I took the contract so how is there an outstanding amount?
EM
Elize M's update11 Mar 2023, 18:20
Reviewer Update
I paid on the 31st January for February and in February I took the contract so how is there an outstanding amount?