Upgrade

On Monday 24 August 2015, I went to the DSTV website, and upgraded from Compact Extra to Premium. I call their call centre, where I was told because my subscription starts on the 25th, I will be charged R25 for the Monday, and I should pay R806, for the upgrade. I paid R810, the way I always pay through my Capitec account online. 4 days later my subscription has not been updated, instead Yesterday they turned off my DSTV, and I had to call them to restore it, however still no upgrade.The people who work for their call centre, due to no fault of their own, are clueless, as no-one seems to know what to do. I was asked to email proof of payment, to payments [Email Removed] which I did twice, however no-one seems to be doing anything about it. They say I must have a case number, which they never bother to give. It is such a pity that Multichoice has such bad customer service, it's as if they could not be bothered to help their customers. You spend a lot of time and money trying to get someone to help you on the phone, and these people are absolutely clueless.