pJ
phumela J
1 reviews | Active since Jun 2012
18 Aug 2015, 15:08
upgrade
i didnt know that upgrading my package from compact to premium will cause such a headache. month end july i upgraded to premium using the self help service online and called the call center to make sure and was told it will be done on the 1 august 2015 till today im still on compact. When i called the call center was told its only scheduled for september and theres nothing they can do. The consulatnt and supervisor in cape town call center were both useless, i mean if i wanted premuim in september obvsiously i wouldnt have done it in july. im so disgusted with multichoice service
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Aug 2015, 15:34Hello jakophu,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your online account.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We have checked your online account and noticed that only one smart card was linked to your profile, however we have now linked both smart card numbers *** & *** to your profile. Your e-mail address on the website is *** and username is jakophum.
You will now be able log on to your profile and activate & disconnect your service online, if you have any technical problems please let us know to allow us to escalate your complaint to our online technical team for assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your online account.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We have checked your online account and noticed that only one smart card was linked to your profile, however we have now linked both smart card numbers *** & *** to your profile. Your e-mail address on the website is *** and username is jakophum.
You will now be able log on to your profile and activate & disconnect your service online, if you have any technical problems please let us know to allow us to escalate your complaint to our online technical team for assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply26 Aug 2015, 15:34
Official
Hello jakophu,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your online account.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We have checked your online account and noticed that only one smart card was linked to your profile, however we have now linked both smart card numbers *** & *** to your profile. Your e-mail address on the website is *** and username is jakophum.
You will now be able log on to your profile and activate & disconnect your service online, if you have any technical problems please let us know to allow us to escalate your complaint to our online technical team for assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your online account.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We have checked your online account and noticed that only one smart card was linked to your profile, however we have now linked both smart card numbers *** & *** to your profile. Your e-mail address on the website is *** and username is jakophum.
You will now be able log on to your profile and activate & disconnect your service online, if you have any technical problems please let us know to allow us to escalate your complaint to our online technical team for assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,