ZN
Zodwa N
1 reviews | Active since Apr 2011
21 Dec 2017, 22:23
Upgrade
This month I called in to upgrade I don't recall the date, the lady who was assisting by the name of Mpho advised me that the is no difference (pro-rata) payable. I kept on asking whether she was sure because it didn't make sense, she assured me that il only be debited on the 25th the amount due for the package I upgraded to . Today I woke up with an E16, I called in and was assisted by Ofentse who told me that my service was disconnected because I was owing. Is it fair for me to pay a reconnecting fee when I was told that I am not owing, please hire people who know what they are doing. Thank you Ofentse for the great service, they should hire more people like you.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Dec 2017, 07:11Dear Zodwa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Dec 2017, 07:11
Official
Dear Zodwa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Dec 2017, 08:17Good day Zodwa
Thank you for sending us your query.
Allow me to take this opportunity and apologise for your inconvenience.
Please be aware of this, if the current package is upgraded before the payment date. The pro rata balance will be charged on the higher package to keep the service active till the next payment. This amount should be paid within 24 hours after the upgrade is done.
According to our records, your payment reflects and the reconnection fee charged is reversed. The next payment is due on 25 January 2018.
Once again, thank you for your invaluable support. Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Dec 2017, 08:17
Official
Good day Zodwa
Thank you for sending us your query.
Allow me to take this opportunity and apologise for your inconvenience.
Please be aware of this, if the current package is upgraded before the payment date. The pro rata balance will be charged on the higher package to keep the service active till the next payment. This amount should be paid within 24 hours after the upgrade is done.
According to our records, your payment reflects and the reconnection fee charged is reversed. The next payment is due on 25 January 2018.
Once again, thank you for your invaluable support. Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
ZN
Zodwa N's updateReviewer Update
22 Dec 2017, 14:09I am aware of how pro-rata works but it seems as if your consultant does not know, hence I asked her how much was payable for the upgrade but she said nothing was due, you need to train that lady to insure that she doesn't inconvenience customers.
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Zodwa N's update22 Dec 2017, 14:09
Reviewer Update
I am aware of how pro-rata works but it seems as if your consultant does not know, hence I asked her how much was payable for the upgrade but she said nothing was due, you need to train that lady to insure that she doesn't inconvenience customers.