upgade that didnt go through

25 august i tried to upgrade 1 of the 2 decoders from compact to premium for 5 untill end of month then it didn't go through 26 i called costumer car to find out then they told me it didnt go through because i didn't have enough money in my account then i asked the lady i spoke to that its fyn she must res back to compact as there system i was using self help was not user friendly.then 1st week September my service was off i called the guy i spoke to promised to investigate in the mean time he put my services back.25 September i paid R320 for 1 decoder then 2nd oct paid 370incl reconnection as i was late for 2nd decoder payment my service was off i phoned again they put my services back on and nonhlanhla supervisor at multichoice promised she will personally look at the matter and call me to let me know what is cooking today 08/10/2015 my services off i called and get Promise she cant put my sevice back her supervisor is bussy i must wait for them to cum back to me but in the mean while i must stay with my services off while they investigate but i paid must i suffer for the billing errors caused by multi choice where else they dont communicate with me and i spend 30 min/call