Updated banking details and account not debited

I updated my banking details on the moth of Jul 2015 online hence DSTV encourages self-service, I was satisfied with the self-service as that meant that I didn't need to speak with any representative and got the confirmation that the details had been amended. To my surprise my services were cut off ... I tried trouble shooting as always when there's no signal and my efforts went in vain. I then went online again on the 01 Sep 15 on my profile to manage the account and that was even more stressful. The system required that I must link the accounts before proceeding of which I did however I kept on getting the same error message whilst I'd already linked the accounts. Only yesterday when I called customer service and was informed that my account was not paid, whose fault it is and I'll be expect to pay a re-connection fee? Even Rose was not even able to update my details on her profile and said she'll have to log a request to the debit team... Really now? This is an inconvenience at it's best!