BB
Byron B
1 reviews | Active since Jan 2015
06 Feb 2016, 13:03
Update On ****** Money
Multichoice stole over R1'300 from me 11 months ago. I am not a customer. They phone and expect me to give them details (such as ID number etc), and then never get back to me. I am uncomfortable constantly giving these random employees my details. I was wrongfully debited, and I will continue to lodge complaints for the next few months. I am absolutely sick of the fact that an organization full of ******** activity is allowed a free pass in this country. However, I am not shocked. I am tired of phoning the rude call centre employees and emailing employees of nondescript occupation in Multichoice.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 13:59Hello bbat,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation please refer to your personal e-mail address for information with regards to your complain. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation please refer to your personal e-mail address for information with regards to your complain. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply15 Feb 2016, 13:59
Official
Hello bbat,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation please refer to your personal e-mail address for information with regards to your complain. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation please refer to your personal e-mail address for information with regards to your complain. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta