Update of my credit profile

I am extremely frustrated with the poor service I have received from DStv/MultiChoice regarding my DPP (Decoder Payment Plan) account.

Account Number: *** ID: ***

I contacted DStv last week after noticing that my account was still reflecting 3 months in arrears, even though I had already made arrangements to close the account. The consultant advised me that I first needed to pay a cancellation fee before the account could be closed. I paid the required fee and was then informed that the account had officially been closed.

However, my frustration now is with the update of my credit profile. When I asked the consultant about this, he told me he “knows nothing about that,” which was very surprising considering he works for DStv. I was not given any guidance or assistance on how the matter would be resolved.

To make matters worse, my emails are being ignored and there has been no communication or feedback from DStv regarding the correction of my credit profile.

I expect DStv/MultiChoice to urgently update my credit profile to reflect that the account has been settled and closed, and to provide proper customer service instead of sending customers from pillar to post.