Up your game in the customer service arena please.

I must say that for a company as "great" as multichoice the level of customer service is really poor to say the least, in fact, it is below poor. I've had to speak to 6 consultants 2 of which hung up the phone, 1 put me through to a line that was never answered. I also spoke to 2 “so called floor managers” - Clinton Sigamoney on 28/01/2021 and Lungelo Kholisile on 03/02/2021 both of whom promised to call me back to make sure that I got my feedback but guess what, that has never happened to date. I would imagine that a request as simple as getting my box office account status/statement is not that difficult of a request, since I was told that I am paying double what is advertised for a movie rental. Every individual I've had to speak to seems not to know how to send me a statement for me to review. I would expect that since every agent and floor Manager I spoke to was so quick to inform me that the separate account for Box Office was discontinued in the starting of last year already (bearing in mind no notification sent to clients advising of this), the request should not be that difficult for a statement or what happened to funds in that account. There should have been a contingency plan in place for these situations don’t you agree? If anything comes out of this complaint to multichoice, going forward please let us not so important customers know that the rentals on your box office is actually R70 and not the falsely advertised R35. Below is just some of the individuals I spoke to besides the floor managers Zandile Masangu Nombulelo Nelisiwe Brinton Dhannilall