1 reviews | Active since Jul 2015
Up to date but I've been cut off again!
Just yesterday I spoke of the trouble Dstv Multichoice gave me last week Wednesday and again yesterday. My Dstv was rest yesterday by one of the employees in King William's Town (the decoder was not with me, however he said he'd send instructions to reset it) he told me I was paid up until 3 July. <br> I changed my payment date to 25 July and asked how much I would need to pay for period 3-25 July, he quoted R536.10. Which I paid yesterday at Pnp at around 4/5 pm. <br> I get to my Dstv yesterday, it is on but does not allow me to use my PVR functions, functions which I HAVE PAID FOR.<br> As it stands right now I am paid up and have a credit until 25 July 2015, yet I wake up today and ONCE AGAIN DSYV HAS BEEN CUT! ? ? ? ? <br> This deserves serious explaining... I have paid and I'm still cut off and told to pay a reconnection fee for the third time in 2 weeks!<br> What is wrong with you Dstv and why am I being victimised so much????
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert