mT
marcia T
1 reviews | Active since Jul 2014
18 Nov 2015, 14:10
up grade
I phoned to enquiry about upgrade n down grade 3months ago the person who was helping me explain everything and told me dstv policy says one must pay first before get an upgrade as I didn't have the money to pay so she told she will only be able to help me then yesterday my services where cut and when I phone they said I upgraded so I'm owing them the upgrade money I don't understand cause I didn't get an upgrade and not even an sms or screen massage that I upgraded. I'm very disappointed and unhappy with they are call center agent they are very unprofessional.
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DStv (MultiChoice)'s replyOfficial
19 Nov 2015, 07:40Hello marcia2014,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply19 Nov 2015, 07:40
Official
Hello marcia2014,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,