Unwillingness to accept their own document in a transaction

I want to transfer ownership of a decoder from my account to that of my father, who is old and lives over 200km away. I downloaded the changed of ownership form from the MultiChoice/DSTV web site, filled it in and, with great effort, got my dad's signature on it. I then took the document to the service centre in Centurion, where they refused to help me, because the form is "old". They insist that I must fill in a new form, with exactly the same information but a different layout, and get it signed by my dad again before they will assist me. My dad is old and not into technology, there is no such thing as scanning and emailing when it comes to him. There is not a single difference between the information on the two forms, just the layout. And I found it on THEIR web site. They would not even let me fill in the new form and attach the old one to it as proof of his consent for the transaction. It is absolutely absurd.