Unwillingness or incapability???

To whom it may concern,<br> <br> I have been trying to get my problem solved since 20 August 2015 without any results. <br> Several calls has been logged of which the last is #***, sent on 9-9-2015.<br> Multichoice's website gives me the message \This smartcard is linked to another profile"when I want to link my smart card to my profile.<br> <br> All I want them to do is to assist me in order for me to manage my account without phoning every time. <br> <br> Kind regards<br> Leon Schutte<br> """