Unwilling to cancel account

On Saturday I tried to cancel my DSTV account and offered to pay until 4 January 2016, due to circumstances behold my control, that I only found out on the weekend, I received a response back today that DSTV will not accept that and that I will have to pay for the full month and it will only be canceled in February.<br> <br> I think this is totally unacceptable and I have instructed my bank not to release the debit order and I will make a manual calculation and payment of my usage, which was only until 3 January<br> <br> I would like to thank DSTV and especially Siyasanga Mbengashe who assisted me for making me feel like an unwelcome and unwanted customer