Unwilling to assist to resolve issues

Twice already have I escalated account issues to ********** as a result of billing disputes. The challenge when working with them is that they just do not care to investigate an issue properly to validate my claims. The billing issues are both related to inaccurate amount of days billed and then when it is queried you do not even get a proper response or an attempt from your service agents to contact you back to try and resolve the issue. Just a basic response of "you are wrong and we are right"

The level of feedback once we get anything just shows that you do not want to make an effort. The quality of feedback makes me so frustrated that I just want to leave the whole issue because it would bee too much of an effort to try and resolve this with you.

Pathetic!!