unwilling to assist

i have a problem with my new decoder, i have decided to revert back to my old decoder(silver). I called your call centre and i explained my problem and i was advised that i will be assisted with my query to pair my smartcard with my decoder!! They said it will take less than 2minutes!!!<br> <br> I called again.....then they were online. Now they changed their story, saying it cannot be done!!! <br> <br> Its seems your staff is ***********, they give different information!!!! I am tired of your poor service!!! I am not getting value for my money!!!!! Your company now is so useless, it lost its moral and value......the only thing that you good at is collecting money every endoff....you dont care about your customers....you are so DISGUSTING!!!!