DP
Donovan P

1 reviews | Active since Jun 2016

22 Dec 2016, 16:51

Unwilling accredited installers

<p>It's almost a month during which I'm trying to get an accredited installer to do an installation. Most of them are not willing to do voucher installations as they claim dstv takes forever to pay them. As a result people like me are left waiting for ever as you are put on a waiting list at a willing installer. Who is to blame for this, Dstv or just greedy installers? This is just bad service and we the custo feel the brunt of it.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Dec 2016, 17:17
Official

Dear Donovan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Dec 2016, 08:02
Official

Good day Donovan

Please accept our apologies for the delayed responds.

We have tried to contact you without any success.

We have escalated your concerns to our Field service Team to investigate and assist accordingly.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert