Unwarranted, Unexplained, Arbitrary Suspension

Let me start off by stating that I have been a DSTV client since 2003 and have referred a couple of dozen clients during this time. On 27/08/2015 my service was cut off although my account was up to date. I initially tried to reinstate my service by clearing the code by making use of their Self Service (*120*), but the service is just useless. I then called into the call centre spoke to the first consultant who saw the irregularity and promised to reconnect me. I waited for the reconnection but this never occurred. I then had to make another call, spoke to another lady, who also couldn't provide a valid explanation for my service disruption. I had to stay on the line, holding for a lengthy period waiting for the reconnection. She finally managed to restore my service and said that she would log an internal service call for a manager to call and provide some explanation the next day. Predictably, nothing!!! I called in again on 28/08/2015, spoke to another consultant, requested that I be refunded for the phone calls I had made from my own cellphone trying to sort out their mess, and also for the pro rata subscription during the period of the unjustified suspension. Still waiting...