Unwarranted disconnection and delay in allocation of payment.

As per usual I made my monthly DSTV subscription via the MyDSTV app using my credit card on 30 September 2023 however this payment was not and has not to date been allocated to my account. I have been disconnected 5 times and submitted proof of payment in the form of my credit card statement and screenshot of the MyDSTV app payment page 4 or 5 times. I've been told 5 times that my matter has been escalated to central finance for allocation 5 times however to date the matter remains unresolved. I am anticipating another disconnection either today or tomorrow. I have spent more than R200 of my airtime with DSTV call centre agents who have not been of assistance and have at times kept me on hold only to later drop my call or promise to call me back but they never do. I do not know who to escalate this matter to. It has been very costly and such a huge inconvenience for me and my family. Please get your act together. As a result of the multiple disconnections you now say that I owe you over R300 in reconnection fees despite making payment on 30 September 2023 for the month of October.