Unwarranted Disconnection

Ref: # ********** # **********

I was disconnected on the 28/11/2017 even though my account is up to date. I have since send emails complaining to no avail. The only thing Ive recieved its the automated response that my issue will be attended to. Today, 01/12/2018 I decided to go live chat with one of their customer relations agents & he informed me that my issue has been escalated to their ***** dept. Why ***** dept I dont understand, if somebody within their ranks had committed ***** why should I be disconnected bcs I make sure I pay my subscription every month. customers. My account is due now & if i dont pay I'll be charged reconnection fee. I've since lost three days of enjoying something that I paid for. To be honest, if it wasnt for local soccer, I would have cancelled my subscription long time ago. I've never had to interact with such an arrogant orgnisation like this before & Im shocked in the manner they treat their customers