jL
john L

1 reviews | Active since May 2012

03 Apr 2017, 11:58

Unwarranted Disconnection

<p>My payment date has always been the 1st and my payment history would reflect that, my services were interrupted from yesterday and normally I would get a grace period of a couple of days should I not be able to pay on the exact date.the 1st fell on a weekend this time around and yet my services were disconnected a day after.I made a payment last night though and the customer reps said that it did not reflect, I paid again this morning at a pep store using a different method than the one I used last night. </p> <p>Firstly I do not know who changed my payment date and I dare you to prove that I did, I will not be liable for the disconnection fees and should this keep going on you guys might have to even reimburse me for the calls and data related to such queries. I dont find pleasure in this improper use of my time and money when I could be using it productively.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Apr 2017, 12:24
Official

Dear John

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2017, 09:42
Official

Dear Jonh

We confirm the service is active and your payment date is the 1st of every month.

Please ensure that your payment reach on or before your payment date to avoid disconnection and being charged R50 reconnection fee.

As for the payment that is not reflecting, please send us your proof of payment to *** for further assistance in allocating the payment.

Regards

Elna