CC
Colin C

1 reviews | Active since Apr 2023

01 Apr 2023, 07:45

Unwanted Add-on.

Dstv activates Disney+ on my subscription without my permission for R130. There is no way to deactivate the unwanted add-on. Needless to say, i cancelled the entire package by not paying and let them disconnect me. Was useless anyway with all the repeats.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Apr 2023, 07:47
Official
Hi  Colin Chetty, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Apr 2023, 15:18
Official
Hi Colin Chetty, 

We tried to call you to no avail. 

At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.   

Kindly provide us with your ID number, Smartcard number, and an Alternative number to call you on. 

Kind regards 
DStv: Hello Peter Team 

Best regards,