Unverified addition to my monthly subscription

A whole new subscription was added to my home account using my app login details. The addition was not verified with me as I am the owner of the account and I did not add that subscription. My home tvs are now disconnected for not paying a subscription of R600 that I did not verify even though I paid my own monthly fee of R900

DSTV is highly unresponsive and the only way to contact them is to speak to non-informed Call centre agent. And the only advice was that I pay for a subscription I didn’t verify. They cannot tell where the login was made on my app,, where the subscription is for or any kind of investigation.They just told me to pay for something I didn’t authenticate . *****ulent activity is allowed at DSTV and they don’t take accountability. It’s against my rights for my information to be used like that and for it not to be detected means we are all in a lot of trouble by associating ourselves with this business.